Infinity is one of the country’s leading non-standard automotive insurance providers. As a non-standard provider, the company specializes in offering coverage to consumers with imperfect driving records. Infinity’s predecessors have been offering automotive insurance for more than 50 years, but the Infinity Property & Casualty Corporation that oversees the Infinity auto insurance subsidiary did not officially form until 2002.
Over 12,500 independent insurance providers offer Infinity products ensuring easy access to a local agent. Even in less populated areas of the United States, Infinity’s online insurance service makes their coverage available to everyone. Whereas some auto insurance companies focus on one element of service, Infinity prides itself in overall excellence; hence their motto, “Infinity means unlimited excellence.” They strive to offer excellence not only in their products and customer support but also in their employee satisfaction. The company also proudly promotes its financial security and its recognition as an “A.M. Best Company.”
Though Infinity specializes in non-standard car insurance, their coverage options include standard insurance packages like liability, collision and comprehensive coverage with varying levels of optional medical coverage. Infinity also offers commercial vehicle coverage, classic car insurance and even exotic car insurance. Though non-standard insurance generally comes with added expense, Infinity works hard to make their policies more affordable by offering special incentives and discounts and reduced rates for long-term customers.
Some of Infinity’s more notable PR efforts include their recent “We Care” campaign in which the company promoted corporate recycling and further reduced their carbon footprint by replacing their fleet of 400 SUVs with more fuel-efficient Jeep Compasses. Infinity also participates in the Infinity Cares program which sponsors community events and services throughout the country.
The Infinity insurance website is sufficient but not exceptional. They offer 24/7 accident reporting and 24/7 automated information but limited live customer support. You may also have difficulty finding complete information on the company’s most common products. Getting a free quote requires a lengthy application process and a lot of personal information, but this is the only way to get a closer look at the company’s coverage options. The site also offers an FAQ page, but it’s largely oriented toward driving online sales.
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