The Hanover started its business in 1852, as a property and casualty company. Operating as the Hanover Insurance Company and Citizens Insurance Company of America, its name has been changed to The Hanover Insurance Group, Inc. (except in Michigan where the business is called Citizens Insurance Company of America), which focuses on the best and most competitively priced property and casualty products for families, homes and businesses.
The company is based in Massachusetts and has over 4,000 employees and 2,000 Independent Agents and ranks among the top 35 property and casualty insurers in the United States. Hanover Insurance Group product lines include business owner’s policies, commercial packages, workers’ compensation, automobile, commercial auto, home renter, umbrella and boat. Independent agents at Hanover Insurance Group work with the best companies to offer the best price, coverage and services. They must be tested and fully qualified to represent the Hanover team.
Hanover Insurance Group makes driving very affordable by offering discounts based on a customer’s driving record, use of automobile, security and safety equipment, accident prevention courses taken and insuring multiple vehicles and drivers. Their automobile insurance policies include liability, medical payments, collision and the option for comprehensive coverage, which will pay actual cash value for new cars that are stolen within a six month period after purchase. Collision coverage is also available that will protect a driver in the event of a collision loss. Optional additions can also include auto rental reimbursement, customized van and electronic equipment and media coverage. Coverage is slightly different in the state of Michigan and options can be found online at the Hanover Insurance Group’s website. The Hanover Insurance Group/Citizens Insurance Company of America offers online options including web payments with convenient e-mail reminders when a bill is due. Customers can also access their most recent bills and history of payments made. Payments are also welcomed by phone and through the mail. Automobile claims can also be reported online by filling out an online claim form located on Hanover Insurance Group’s Internet website.
The vision of the Hanover Insurance Group is to build a world class regional property and casualty insurance company working as an organization with integrity and honesty through teamwork and collaboration, results that are accountable and a winning commitment to offer the best insurance policies available.
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